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Yes, like many other businesses both nationally & internationally A4TRUTH has had to adapt to various conditions caused by COVID-19. We assure you that our products & services remain healthy & safe during this pivotal time. Our production to shipping times has increased & we are working to reestablish pre-covid-19 standards.
1) What is the best way to contact you? The best method to contact us is by email firstname.lastname@example.org. However, if you prefer to speak to us by phone you can call 424-253-6359 between the hours of 9:00am - 5:00pm eastern time. If we are unavailable or on the phone with another customer please leave us a message!
2) What is your return/exchange policy?
We require photos of defective product emailed to email@example.com if you are not 100% satisfied within 30 days of receiving your order for it to be replaced.
Please be sure to provide accurate & correct shipping information as we want you to receive your orders in a timely manner. For orders where the package is returned as being un-deliverable these will be subject to a 30% restock & reshipping fee.
Please email us (firstname.lastname@example.org) or call us within 30 days from the date you received the order.
***WE DO NOT ACCEPT RETURNS - ITEMS AFTER REVIEW & APPROVAL WILL BE REPLACED.***
* Free Shipping offers, Free Returns, and Rewards Points are for domestic retail internet orders only. International orders, bulk orders, custom orders, and special-order items do not apply.
* Free returns do not apply to 'discount rack' items or other non-returnable items.
* Gift Certificates cannot be returned, refunded, or redeemed for cash.
3) When will my items ship? We strive to ship all items in a timely matter, however, backorders do occur. Below you will find our Standard Shipping Terms:
Our Standard Shipping Terms are as follows:
Most orders ship typically within 3-4 business days following production however we ask that you please allow up to 10 business days for estimated shipping date of in stock items. Some items are of special order which can take up to 4 weeks due to custom manufacturing. In the event of a back order, shipping may take longer due to production schedules. We ship small orders by UPS or USPS and our published shipping and handling rates.
4) Are your products made in the USA? YES, our products are made in the USA. Other products are manufactured from international factories with professional quality control & standards.
5) Do you offer discounts when ordering in bulk? Yes! Please contact us for a quote!
We do offer bulk pricing on orders when you purchase 12 or more of the same item #. The size & color can be different as long as the item # is the same. There is an upsize charge for sizes 2XL & larger. (prices are subject to change at any time)
Contact us for bulk order request. email@example.com
To get an accurate quote price we will need the product name/size/color/quantity breakdown & shipping information. For us to proceed with placing the bulk order we will send you an invoice to review & approve. Once that is approved we have to have the full payment amount before we can ship the order.
6) Do you offer custom printing, screen printing or embroidery services? Yes! Please contact us for a quote! firstname.lastname@example.org
*Prices may vary per order. To get started we first need to know:
Image Size & File Format
For all custom orders there is a set-up fee per image or customization. For embroidery orders the set-up fee is a 1-time fee, if you would place an order in the future using the same image this fee would not apply. On screen printing orders, the set-up screen charge is only good for 30 days. After 30 days you will have to pay the screen charge on future orders.
To get an accurate quote I would need the image, size, & number of items being embroidered/screen printed.
7) Do you have a catalog? Contact us & we will email you our A4TRUTH Catalog email@example.com
8)Do you sell wholesale? No, not at this time but we do offer bulk discounts when you order 12 or more of an item. Please email us for a quote - firstname.lastname@example.org
9) Do you ship to Alaska or Hawaii? Yes, we do.
10) Why was my card declined? Credit cards can be declined for several reasons. One we see most often is an error in the "Bill To" address. You must be sure that the billing address for the credit card is the same as the billing address on the order you are trying to enter. You may also need to double check the credit card number and the CVV2 number of your card.
11) Is my information secure, how do you protect my privacy? Your information is secure! We use the most up to date security technologies to create a secured connection for all transactions. Also...we never store credit card information in our computers so even if someone could get into our computers they would find nothing! We do not share ANY personal information that we receive on our website, your email address, mailing address and all other information is kept private!